For international shipments, it is normal for tracking information to remain unchanged for several days while the package is in transit, going through customs, or waiting to be processed by the next carrier facility. In most cases, the next tracking update will appear within 3–7 business days.

If your tracking information has not been updated for more than 7 days, please contact us at support@wayofwade.com with your order number. We will check the shipment status and help initiate an investigation with the carrier. You may also contact your local carrier directly, as they may have more detailed information about the package.

A delivery attempt may fail if the recipient is unavailable, the shipping address is incomplete or incorrect, or the carrier reports an address issue such as “no such number.”

Please first check that the shipping address provided at checkout is correct. We recommend contacting your local carrier as soon as possible to ask whether redelivery or pickup can be arranged. If you have received the local tracking number, you can also contact the local carrier or service station directly.

If you are unable to retrieve the package, please contact us at support@wayofwade.com with your order number, and we will assist you further.

Once your package reaches the destination country, a local/last-mile tracking number may be assigned. You can usually find the local tracking number and carrier information in the upper-right corner of the tracking page or in the delivery notification email from ParcelWILL.

If your package requires pickup, please contact the local carrier using the tracking information to confirm the pickup location and available pickup options.

If you cannot find the local tracking number or carrier information, please contact support@wayofwade.com with your order number and tracking number, and we will help check it for you.

If your package could not be delivered, please contact the local carrier as soon as possible to arrange redelivery or pickup. This can help prevent the package from being returned to our processing center.

If the package has already been returned or cannot ultimately be delivered, please contact us at support@wayofwade.com with your order details. We will check the shipment with the carrier and assist with an appropriate solution, such as a replacement shipment or refund, depending on the situation.

If your tracking shows “Delivered” but you cannot find your package, please first check around your delivery location, mailbox, and other possible drop-off areas. You should also check with family members, friends, or neighbors who may have received the package on your behalf.

If you still cannot find it, please contact your local carrier or post office with your local tracking number to confirm the exact delivery location and delivery time.

If the package remains missing after checking with the carrier, please contact us at support@wayofwade.com and we will assist you further.

Expedited shipping is currently available for orders shipping to the United States, Canada, and Australia.

If your order has not shipped yet, we cannot directly change the shipping method due to system limitations. The original order would need to be cancelled, and a new order placed with expedited shipping.

Please contact support@wayofwade.com if you would like to request this option.

If your order has already shipped, the shipping method cannot be changed. However, we can contact the carrier and request priority delivery, although a faster delivery time cannot be guaranteed.

We offer a 60-day return policy from the date you receive your item.

To be eligible for a return, the item must be unworn or unused, with tags attached and in its original packaging, and you will need to provide proof of purchase.

Please make sure to request a return before sending the item back. Items returned without a prior return request may not be accepted.

For more details, please see our Return Policy.

To start a return, please contact support@wayofwade.com or submit a return request through your order page or our Way of Wade Returns Center.

We provide return labels and return instructions for customers whose return address is located in the mainland U.S., Canada, UK, EU, or Australia.

Due to system limitations, we cannot provide return labels for customers outside these regions, and they will be responsible for the return shipping costs.

Please do not send your item back before submitting a return request. Once our warehouse receives and inspects the returned item to confirm that it meets the return requirements, your refund will be initiated.

Different shoe materials require different cleaning methods. To help protect the appearance and performance of your shoes:

• Suede: Gently brush the surface and use suede conditioner. Avoid water.
• Mesh: Use a soft brush and mild detergent.
• Synthetic Leather: Wipe with a damp cloth and gently scrub stains.
• Canvas: Clean with detergent and rinse gently.
• Leather: Wipe with a damp cloth and use leather cleaner to help prevent cracking.
• Craft Details: Avoid hard brushes and clean carefully to protect the design.

Always choose a cleaning method suitable for the shoe material and avoid aggressive scrubbing.

After cleaning or wearing your shoes, allow them to air-dry naturally. Avoid direct heat, such as hair dryers or heaters, as excessive heat may damage the materials.

Store your shoes in a cool, dry place away from direct sunlight when they are not being worn.

We also recommend rotating between different Wade shoes instead of wearing the same pair every day. This can help extend the lifespan of your shoes and maintain their performance.