FAQ

To get free shipping on WOW orders, please make sure the amount of your order exceeds 13900円 if the delivery address is in Japan, or $99 if the delivery address is in other countries.

Click the user icon on the top right of Wade Official homepage, log into your Team Wade account, and all your orders will be displayed in “Order History” category. If you have any questions, please do not hesitate to contact us at support@wayofwade.com.  

Before your order is shipped, you can contact us at support@wayofwade.com to cancel it at anytime. If your order has been shipped out, we do not support to change order information. It is recommended that you place a new order for correct items, and please do return the former package to us in order to get your refund after you receive the delivery.

Before your order is shipped, you can contact us at support@wayofwade.com to change the size or address at anytime. If your order has been shipped out, we have to contact the carrier to intercept your package, and then change the size or address for you with a new delivery. Please also note that the delivery time of your order will be delayed due to this issue.

All products on wayofwade.com offer SIZE CHART, please check our size chart and refer to your foot length to choose the right size. We suggest ordering half a size up than usual. If you cannot decide or need assistance, please do not hesitate to contact us at support@wayofwade.com.

Way of Wade offers a 60-day return policy, which means consumers can request a return or warranty within 60 days after receiving the items.

To be eligible for a return, all items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that items sent back to us without first requesting a return will not be accepted. To contact us, send an email at support@wayofwade.com.

For U.S. located consumers, please contact us at support@wayofwade.com. We’ll send you a return label along with instructions, and please do as the instructions said to send the package back to us. After our warehouse receives and evaluates the items, your refund will be initiated. Once the refund is approved, it will be processed and the credit will be automatically applied to your credit card or original payment channel in around ten business days.

For consumers located outside of U.S., please contact us at support@wayofwade.com, and we’ll contact you via email for further negotiation.

*Please do not send the items back without contacting us, and please note that customers are responsible for the total shipping costs of returned items if the products have no quality issues.

For upcoming product launches, we suggest you stay tuned with our official account, @wayofwade, on social media platforms, such as Instagram, Facebook, and Tiktok. We also send emails to Team Wade members on upcoming release a few days before the release date.

If you’re an influencer on social media platforms, and look forward to developing collaboration or cooperation relationships with us, please contact us at info@wayofwade.com